23-05-2023 07:54 AM
23-05-2023 09:33 AM
Hello @Phil071.
Welcome back the community.
When was your last call to our technical care team?
Are you aware if your area was checked for any known issues?
Katie
23-05-2023 10:02 AM
Few days ago and no issues. Got told the usual restart and should be fine but that's not the point as its happening all the time, totally frustrated and paying for something that is clearly rubbish
23-05-2023 12:35 PM
Hi @Phil071,
What does the Network Status Checker report for your location? (Select the check status option)
James
23-05-2023 12:48 PM
@Phil071 Mine works perfectly and I have no issues. As for the £14 per month is your tariff only 5Gb of data per month because that’s when you get for £14.
23-05-2023 12:49 PM
23-05-2023 12:51 PM
23-05-2023 01:25 PM
Have you had better speeds before, or has it always been the same @Phil071?
James
23-05-2023 01:38 PM
23-05-2023 02:37 PM
What does the check coverage option report @Phil071?
James