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Admin password on 4g mobile hub

Dawn_T
Investigator
Investigator

‎01-05-2024 06:09 PM

I have received the unlocking code for my 4g hub but it also asks for the admin password. I have tried 'admin' and the passwords on the back of the router but no joy. My contract has now ceased, could this be why? 

0 Helpful
9 REPLIES 9
XRaySpeX
Grand Master
Grand Master

‎01-05-2024 06:18 PM

You contract or otherwise has nowt to do with getting into the router. What model mobile router is it anyway?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Dawn_T
Investigator
Investigator
In response to XRaySpeX

‎01-05-2024 06:23 PM

It's a 4gee router 

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XRaySpeX
Grand Master
Grand Master
In response to Dawn_T

‎01-05-2024 08:59 PM

There are many such. Isn't there a model/name on the label? Or post a pix.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Dawn_T
Investigator
Investigator
In response to XRaySpeX

‎02-05-2024 09:03 AM

Yes the model is B625-261

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XRaySpeX
Grand Master
Grand Master
In response to Dawn_T

‎02-05-2024 12:58 PM

Have you tried factory resetting it in case the pwd has been changed from the default on the label? There should be a pinhole somewhere that you press down for 5-10 secs with a pin.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Dawn_T
Investigator
Investigator
In response to XRaySpeX

‎02-05-2024 05:53 PM

Thanks, I've reset and still no joy. Pretty sure it shouldn't be this difficult 😕

0 Helpful
James_B
EE Community Support Team
In response to Dawn_T

‎03-05-2024 09:56 AM

Hi @Dawn_T,

Please note the password is case sensitive, are you entering exactly as it is printed on the label?

James

0 Helpful
Dawn_T
Investigator
Investigator
In response to James_B

‎03-05-2024 06:14 PM

Hi

Yes I've made sure that I have entered it correctly. 

I've tried 'admin' and the Web UI password on the label but nothing seems to work

0 Helpful
Christopher_G
EE Community Support Team
In response to Dawn_T

‎04-05-2024 08:21 AM

OK, thanks @Dawn_T 

I recommend speaking with our technical support team to see if they're able to help with this.

Chris

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