Admin password on 4g mobile hub

[Dawn_T]

I have received the unlocking code for my 4g hub but it also asks for the admin password. I have tried 'admin' and the passwords on the back of the router but no joy. My contract has now ceased, could this be why? 

[XRaySpeX]

You contract or otherwise has nowt to do with getting into the router. What model mobile router is it anyway?

[Dawn_T]

It's a 4gee router 

[XRaySpeX]

There are many such. Isn't there a model/name on the label? Or post a pix.

[Dawn_T]

Yes the model is B625-261

[XRaySpeX]

Have you tried factory resetting it in case the pwd has been changed from the default on the label? There should be a pinhole somewhere that you press down for 5-10 secs with a pin.

[Dawn_T]

Thanks, I've reset and still no joy. Pretty sure it shouldn't be this difficult 😕

[James_B]

Hi @Dawn_T,

Please note the password is case sensitive, are you entering exactly as it is printed on the label?

James

[Dawn_T]

Hi

Yes I've made sure that I have entered it correctly. 

I've tried 'admin' and the Web UI password on the label but nothing seems to work

[Christopher_G]

OK, thanks @Dawn_T 

I recommend speaking with our technical support team to see if they're able to help with this.

Chris