09-08-2023 11:33 PM
I have a TPlink 4g router that was working perfectly. After a period of none usage (2 weeks) it now does not recognise the SIM. Can anyone help?
I think it could be the APN settings but why would this have changed…
The SiM is fully active, i have tested it in my iphone.
any help greatly appreciated!
P.S. I have tried eesecure.. it didn’t work!
10-08-2023 07:45 AM
Hi @klafkowski1
Welcome to the community.
Here are our APN settings. Are you able to use these to get it connected?
Chris
10-08-2023 09:54 AM
Hi Chris,
Sadly I have already tried all these in every combination and nothing appears to work. The strangest thing is that it worked perfectly for several weeks. The only difference now is that I was in London and I'm now in the Lake district, could the local cellular network be the issue? Frustratingly TpLink seem to offer no support!
Thanks in advance,
David
10-08-2023 10:00 AM
That could be the problem, @klafkowski1
Are you able to search for the postcode on our coverage checker to see what the estimated coverage is like?
Chris
10-08-2023 10:03 AM
My Phone which is EE works perfectly as does the PAYG SIM in my phone, so I don't think it's to do with coverage?
Thank you for taking an interest BTW.. much appreciated!
10-08-2023 10:32 AM
OK, then it's unlikely to be coverage if you're getting a good signal on your other devices, @klafkowski1
If you put the SIM from the router into one of your phones, does the data work OK?
Chris
10-08-2023 10:37 AM
Yes it works perfectly.. I'd give up but it's just frustrating me that it had been working perfectly!
10-08-2023 10:39 AM
Yeah, it's definitely a tricky one, @klafkowski1
If you put your phone SIM in the router, does that work?
Chris