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tp-link router TL-MR6400

Lizzyp1
Investigator
Investigator

‎10-08-2023 10:41 AM

Hi

Bought this router from Amazon  and a simcard from Scancom with unlimited EE 5g data until 2025. We have set it all up but we are getting the message connected to a network but not to the internet? it's very frustrating as we are in a holiday static caravan for a few weeks and really need the internet. ( the router wasn't cheap !)

thank you for reading

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎10-08-2023 10:50 AM

Check the router's APN/Profile settings against EE APN Settings: Where to find them . If present use Authentication type: PAP & APN protocol: IPv4. Ignore anything to do with MMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Lizzyp1
Investigator
Investigator

‎10-08-2023 11:50 AM

Hi

Sorry if I'm sounding a bit dumb but where do i find the router's APN/PROFILE settings please

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Lizzyp1

‎10-08-2023 12:35 PM - edited ‎10-08-2023 12:41 PM

You'll have to explore for them. Show us the initial admin page of the router & I'll try & guide you from there. Just found a manual for it. It's Network > LTE Dial Up funnily.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
EssexBoyEE
Ace Contributor
Ace Contributor

‎11-08-2023 02:22 AM

Scancom is a Reseller / MVNO of All the UK Networks and have there own Take on how they package and sell Pre Paid Sims and Data Only Sims, I would suggest you contact Scancom directly as it maybe your Sim Card is not configured correctly or at least ask them if your Data Session Settings are correct for your Device in order to access the EE Network.  

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