5gEE mobile router with another provider

[DazzaH66]

Hi team,

Can I use the 5gEE mobile router (QTAD52E) with another non-EE SIM? If does anyone who unlock the router bein dedicated to EE?

[johnynguyen]

I don't use an ee sim, I use a network sim in Vietnam that can only use 4g while ee supports the 5g band and my friend said I have to contact ee to unlock the band for it. thanks

[johnynguyen]

I'm in Vietnam and using a SIM in Vietnam, but the manufacturer blocks the 5G band and can only use 4G, which feels very bad.

[johnynguyen]

I want it unlocked internationally so I can use 5G network, please help, thank you

[Leanne_T]

Hi @johnynguyen 

If another network SIM works in the device this is unlocked for all networks.  

Leanne. 

[johnynguyen]

lWhy can't I use the 5G network? My device is still blocked by the manufacturer from blocking the 5g band. My friend has one and contacted ee and the device was unlocked and could use the 5g network.

[Christopher_G]

Hi @johnynguyen 

We can't unlock different bands on the device. Those are pre-set by the manufacturer.

Chris

[johnynguyen]

My friend asked ee to unlock it and she received a gmail like this. EE UK's code has unlocked the entire 5G band, which band will be available for your device as follows: LTE B?: B1/3/5/7 /8/20 /28/ 38/39/ 40/ 41 /42 5G Sub6 B? : N1/3/5/7/8/20/28/38/40/ 41/77/ 78 5G mmWave B ?: N257 /258, please factory reset your device and check the logs Update date to complete. We're sorry for 5GEE because we don't allow UK bands to participate.

[johnynguyen]

 

[johnynguyen]

My friend contacted ee+448000798586 and ee opened it. I can't call this number, I need your help

[Katie_B]

Hi @johnynguyen. 

If you are needing to discuss this further and unable to call the number provided, I'd recommend asking your friend to get back in touch. 

Different bands on the device can't be unlocked. 

Katie