5g ee router 2021 high ping

[azzacourt20]

i have searched for hours for a fix to the fact i get higher ping to london than i do frankfurt when i live in the uk... 

[James_B]

Hi @azzacourt20,

Welcome to the EE Community. 🙂

It could be that the London server is handling more traffic than the one in Frankfurt.

Have you contacted the provider of the service you are using to see if they can help?

James

[azzacourt20]

Yeah but that’s not the issue unfortunately the service is a game called valorant, this only happens with the 5g router, other internet connections are fine, so it’s definitely an Issue on router/provider end.

[Christopher_G]

Do you have problems with more than one game, @azzacourt20?

What impact does it have on the game? Are you able to play it at all?

Chris

[jamesmt]

I'm having exactly the same issue in Leeds. Frankfurt and Stockholm have better ping than London, but recently the ping has gotten incredibly high. (Still lowest in Frankfurt though)

[azzacourt20]

Same issue for pretty much everything 

[azzacourt20]

I really don’t understand it

[azzacourt20]

 And the impact is pretty much unplayable as the network RTT jitter causes stutters.

[Leanne_T]

Hi @azzacourt20 

Thanks for coming here 🙂

Please give us a call on 0800 079 8586, and our technical support team will get this looked into for you. 

Thanks. 

Leanne.

[Longstaff55]

Did technical support fix this for you? i'm having the exact same issue