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5g ee router 2021 high ping

azzacourt20
Investigator
Investigator

‎14-06-2022 12:35 AM

i have searched for hours for a fix to the fact i get higher ping to london than i do frankfurt when i live in the uk... 

0 Helpful
26 REPLIES 26
Leanne_T
EE Community Support Team
In response to Longstaff55

‎19-06-2022 08:02 AM

Morning @Longstaff55

 

Thanks for posting 🙂

 

If you give us a call on 0800 079 8586 our customer care team will get this looked into for you. 

 

Leanne. 

0 Helpful
azzacourt20
Investigator
Investigator
In response to Longstaff55

‎20-06-2022 02:08 PM

currently on hold but i very much doubt ill get anywhere...

0 Helpful
cbysouth
Explorer

‎10-07-2022 04:30 PM

I'm having the exact same issue, one of my friends have the same issue and he said it was something to with how EE are routing their broadband now.. So I think theyve screwed something up 

James_B
EE Community Manager
EE Community Manager
In response to cbysouth

‎11-07-2022 07:49 AM

Hi @cbysouth,

 

Welcome to the EE Community. 🙂

 

Our Broadband Support Team will be happy to look into this issue if you get in touch.

 

Thanks

 

James

0 Helpful
Longstaff55
Investigator
Investigator
In response to Leanne_T

‎16-07-2022 04:20 PM

I rang them and they said they don't know what ping or latency mean, they only deal with speed outbound and inbound lmao? so is there anyone that can actually resolve this, it's clearly an issue with EE routing, If i connect via a vpn the latency to london goes from 80 to 30.....

0 Helpful
Longstaff55
Investigator
Investigator
In response to Longstaff55

‎16-07-2022 04:39 PM

Latency without vpnLatency without vpnLatency with vpnLatency with vpn

0 Helpful
Longstaff55
Investigator
Investigator
In response to Longstaff55

‎16-07-2022 07:17 PM

just so everyone else is aware and doesnt waste there time with this issue, i spoke to one of the guys in level 2 techs, there aware of the issue as a few people have reported it but they won't do anything about it, it's to do with the larger EE routing.

0 Helpful
jamesmt
Investigator
Investigator
In response to Longstaff55

‎20-07-2022 05:54 PM

I had this exact issue in June for 2 weeks. Constantly reported that there was an issue with the network with EE telling me there wasn't. After a callback and me doing a week of speeds tests they admitted that there was an issue and fixed the problem.

Now one month later and after "essential maintenence" on the network yesterday it's back to incredibly high ping again.

 

Every time they do essential maintenence on the network it makes it worse. Incredible.

 

0 Helpful
pancake-01
Visitor
In response to Longstaff55

‎19-08-2022 10:40 AM

Wait so no fix as of right now? I’ve had the same issue for months 😞

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to pancake-01

‎19-08-2022 11:14 AM

Hi @pancake-01,

Welcome to the EE Community. 🙂

Our technical support team will be happy to look into your issue if you get in touch.

James

0 Helpful