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Home Connect

Sygorny
Investigator
Investigator

‎30-10-2022 05:40 PM

I hope someone can help. I have 2 Siemens ovens that connect to an app called Home Connect on my iPhone and iPad. All was well until I changed my router to an 4GEE router and now I can no longer connect. I have spoken to Siemens and they have tried and tried until I told them my type of Router and they said they have had this problem before but not sure how to fix it. Has anyone else had this problem. 
thanks

 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎30-10-2022 05:46 PM

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your mobile router to APN Protocol = IPv4 only?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Sygorny
Investigator
Investigator

‎30-10-2022 05:51 PM

Wow that sounds impressive but I am afraid I don't have a clue. Could you run me through that. 
thanks. 

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XRaySpeX
EE Community Star
EE Community Star
In response to Sygorny

‎30-10-2022 05:55 PM

Show us the Profile page of the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Sygorny
Investigator
Investigator
In response to XRaySpeX

‎30-10-2022 05:57 PM

Oh Dear. How do I do that b

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Sygorny

‎30-10-2022 06:02 PM

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look for a section to do with Profile or APN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful