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5GEE router losing connection overnight

Profile closed
Not applicable

‎10-07-2024 02:50 PM - edited ‎10-07-2024 02:51 PM

I have  an EE 5G data SIM in a 5GEE router.

Overnight EVERY night the router is disconnected. 

It does not reconnect, nor switch to a 4G signal. 

Settings are 

  • Network search mode: Auto
  • Network mode: Auto (5G/4G)

I am having to restart every morning in order to force reconnection.

I have seen some older posts, but none with a solution.

Nothing on the EE service check page re. overnight works or anything like that.

Any suggestions please?

0 Helpful
22 REPLIES 22
Profile closed
Not applicable
In response to James_B

‎13-07-2024 01:18 PM

So disappointing. 

I was with you since you were FreeServe dial-up. I only went down down this route when you wanted to up my monthly payment but provide a slower service!

If I get an EE sim from you will the problem persist, and will you fix it if it does? Are you band-sleeping 5G?

David

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Profile closed

‎13-07-2024 02:34 PM

Can't you get to Check mobile coverage ? It also tells you about network problems in the area & allows to report 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
AlirezaTiTAN
Explorer

‎01-01-2025 02:11 PM

What helped me with the same issue was turning off mesh compatible settings and limiting the wifi to either only 2.4ghz or 5ghz, I have no idea how it could've been related but it reduced the disconnections a lot (not fixed completely but MUCH better)

0 Helpful