5GEE router losing connection overnight

[Profile closed]

I have  an EE 5G data SIM in a 5GEE router.

Overnight EVERY night the router is disconnected. 

It does not reconnect, nor switch to a 4G signal. 

Settings are 

• Network search mode: Auto
• Network mode: Auto (5G/4G)

I am having to restart every morning in order to force reconnection.

I have seen some older posts, but none with a solution.

Nothing on the EE service check page re. overnight works or anything like that.

Any suggestions please?

[DRocke]

I am having the same problem. 4GLTE to Zyxel NR7101 router, was very reliable but now disconnecting every night and not reconnecting without a restart in the morning. I am situated NW of Sheffield. How do I check if the outage is due to EE mast maintenance etc or other factors.

[Profile closed]

The EE coverage and service checker is here

https://ee.co.uk/help/mobile-coverage-checker

[James_B]

Hi @Profile closed,

Which router are you using?

Does the disconnection happen at the same time each night, or after a set period of inactivity?

James

[DRocke]

Thank you for the link, on checking I got this:

Good network, but there was a problem in your area (S350**)

Updated on 10 Jul 2024 at 9:03 PM

No explanation of what the problem was but hopefully that was the cause of my disconnections overnight and it will be back to normal now.

[Leanne_T]

Hi @DRocke 

Thanks for coming back with the update 🙂

Hopefully the service is back to normal for you. 

Leanne.

[DRocke]

Hello Leanne
Thanks for checking, no sorry it disconnected again last night sometime
after 2230 which was when I went to bed.
If it helps I can get the cell if that I I connected to from the router.

Regards
David

[Leanne_T]

Hi @DRocke 

If this has continued, please report this on the network status checker and the report will go directly to the network team to get this looked into. 

Leanne.

[Profile closed]

Hi Leanne

I was the OP and will report my issue (Exeter) too.

Is there any hope of a firmware upgrade for the routers so that it properly reconnects when a service is available again?

Thanks

David

[Leanne_T]

Hi @Profile closed 

Thanks for reporting this. 

The network team will keep you updated once the report has been looked into to let you know if this is an issue in the area and when this will be resolved. 

Leanne.