5GEE router losing connection overnight

[Profile closed]

I have  an EE 5G data SIM in a 5GEE router.

Overnight EVERY night the router is disconnected. 

It does not reconnect, nor switch to a 4G signal. 

Settings are 

• Network search mode: Auto
• Network mode: Auto (5G/4G)

I am having to restart every morning in order to force reconnection.

I have seen some older posts, but none with a solution.

Nothing on the EE service check page re. overnight works or anything like that.

Any suggestions please?

[Profile closed]

I will report the fault as soon as the fault reporting page of the website is fixed.

[James_B]

Hi @Profile closed,

Are you trying to report it at Service status in your area (ee.co.uk)?

It seems to working OK at my end.

James

[Profile closed]

Hi James

Yes, that's the age I'm using. I just end up going round and round in circles. 

I've tried multiple times and different devices and browsers.

~Enter my postcode~

It tells me i should have good 5G coverage indoor and outdoors.

~Click on report a problem~

~Click on only need to check mobile~ and I'm back to entering my postcode

~Click on login and check your area~ I do that and it says "We can’t check our broadband network right now" as if checking landline broadband.

[James_B]

Hi @Profile closed,

From Service Status Checker | Check Network Problems in Your Area | EE, select Log in and check your area > Still having problems? > Report a problem.

Hope this helps. 🙂

James

[Profile closed]

Unfortunately no ☹️

It is mobile broadband I am trying to check, but this is the result.

Thanks for trying.

Is there a secure way i can send you my postcode?

[James_B]

Do you also have home broadband with us, @Profile closed?

Have you linked your mobile WiFi number to your EE online account/app?

James

[Profile closed]

We used to, but switched to your mobile broadband at the end of the last contract. I bought the 5G contract and router through National Broadband. They say this is due to EE band sleeping and washed their hands of it. 

When I try to add the sim card to MyEE that failed too.

[James_B]

Hi @Profile closed,

If you're not a direct EE customer, you won't be able to report the issue with us online.

Any issues should be reported via your service provider.

James

[XRaySpeX]

Even if that BB Service Status were working it'll be no use to you. It's for checking the status of fixed Home BB. You need to check Mobile Service Status.

[Profile closed]

I know, it's the only place the website will take me 😞