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TV/Wifi
I have had ee for 3 months TV and Wifi. Consistently there have been issues with Wifi and TV boxes I have had engineers out, I have had new wifi and tv boxes yet nothing has worked, they said they would refund me based on the days it has not worked h...
Replacing my EE Router with Google Nest Wifi Pro
Hi there!I’m trying to set up my Google Nest Wifi Pro, but I’m having trouble with the settings. It’s asking for some information, and after checking a few articles, I found that the default PPPoE password might be "BT" or empty. However, when I chec...
Website complaint
I switch from BT to EE broadband in the New Year. Despite several telephone calls and a visit to the local shop, EE are unable to link my mobile and broadband accounts.Recently tried to upgrade my SIM only plan on the website. Surprisingly won't let ...
Resolved! Cancellation
I have made an online order for a new phone to be delivered to the local ee store, however I ordered the wrong phone and made a second order for delivery to my home address, both due to be delivered tomorow. How will I go about cancelling the origina...
iPhone 15 hotspot
Just had a new iPhone 15 and there is not Personal Hotspot in settings or anywhere else. Doesn’t seem to exist on my phone.
Cant hear callers on digital phone
A recent problem seems to have developed with my digital phone. When somebody calls, they can hear me, but i cannot hear them. This happens on both the digital phone handsets I have, and with callers from more than one number.The handsets are less th...
EE Headaches never ending...
Got charged 15 pounds within 24h in the EU although I had no 4G access and no data. On top I had 20 pounds spending to cover the roaming costs! After speaking to a customer advisor why I am being charged when I haven't used my phone at all, the respo...
Complain
Dear EE Customer Service, I hope this message finds you well. I am writing to formally raise a complaint regarding the continued deterioration of my mobile internet service. I have been a loyal EE customer for the past two years, and during the first...
EE TV Apple TV+ Extra when I already have an Apple TV+ annual sub
I’ve signed up to EE TV Big Entertainment, with Now TV and Cinema, the EE TV Box Pro is in the post, I’ve added my Netflix account and activated the Discovery account. Apple TV+ for 6 months is an available extra as part of the package, I already hav...
Upgrade anytime with a broken screen and insurance
Good afternoon,I have a samsung z fold 6 at the moment on an upgrade anytime plan with insurance.I dint like this phone and my next free upgrade is july but ive cracked the screen on this phone,i know i can send it to be repaired under insurance but ...
Latest from our Blog
Rewards and the EE app
We want to thank you for choosing EE. So say hello to EE Rewards, only available in the EE app. Weekly discounts, money off your mobile bill, and great discounts on the brands you love. You'll get: W...
We drop the tech, you catch the deal
Once a month, for one day only - one huge saving on the hottest tech. Want amazing deals on the hottest tech? You'll need to stay ready, and act fast. Once a month, for one day only, the EE Tech Store...
Manage their time online with EE WiFi Controls
Taking control of the tech and connectivity in your home can help you get the very best from your WiFi. Our WiFi Controls makes it a doddle to get everything set up, just the way you want it. You’ll f...
Use WiFi Enhancer to get the best from your connection
Activate Work Mode or Game Mode within WiFi Enhancer to prioritise online traffic to those activities and get the best from your connection. Sometimes, you need your WiFi to help you get more done, or...
