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4g dongle not working

aliciajcarpente
Investigator
Investigator

I have a 4g dongle thing. I can't get broadband. But I was ensured that 5g was coming and signal would be great. 

 

However netflix will not work on my hisense TV

 

Zoom will not work on my work laptop. Nor with the VPN

 

The tech team spent too long talking rather than listening. They didn't want to help. Apparently I'm stuck in this contract that doesnt work. 

 

Is there a solution to this? Or do I must give up?

 

Felling frustrated and very mugged off by EE and their lack of support.

@

10 REPLIES 10
Christopher_G
EE Community Support Team

OK, thanks @aliciajcarpente 

I recommend having a chat with our technical support team so they can run through some tests with you.

Chris