cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

4GEE WiFi mini MBB / internet on Wi-Fi, update and other issues

Olexandr
Visitor

My 4GEE WiFi mini MBB  (EE40VB-2AE8GB3) stated to behave strange:

1. It fails on update check (it might not appear critical, but previously it used to work, and message was that it is up to date)EE2.jpg

2. It doesn't show working/connection time and amount of data. Values remains "0" not depending on real working time (previously all these data used to change and indicated properly)

EE1.jpg 3. (the most critical issue) Some of my device's even though are connected to WIFI don't get Internet access and aren't reachable online (And there is no issue with the devices, because they work properly when connected to any other WI-FI)  while others are ok.  

EE3.jpg

Meanwhile I normally have internet access on my PC when connected via USB. And it appears that some other devices (PC, smartphone) also have internet access via WIFI. Sometimes main and other settings pages are loading to slow or even don't.

 

I tried few times  both software factory reset (through setting page) and hardware factory reset (reset button on router). nothing helps 😣

What else can i do? Is there any possibility to renew firmware (from my perspective it appears the issue caused by firmware not hardware)?

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

2. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP