4g wi fi

[M500]

4g Wi-Fi down in ss12 area been saying 16 hours to fix    
for the last five days this is a joke.

paying nearly £58 pound a month 

[M500]

Please can someone do something 

[bristolian]

Use the "check status" option on https://coverage.ee.co.uk/coverage/ee  in the first instance.

Then "keep me posted" or "report a problem" depending on the result.

[M500]

Been checking coverage checker since Saturday 

when it said problem with coverage then Sunday it said aware of problem 16 hours to fix and still the same now 

[M500]

No signal dropping out all the time 

its shocking how they get away with it 

[Christopher_G]

Hi @M500 

Our engineers will be working to get the problem fixed as soon as possible. We're sorry for any inconvenience. Thank you for your patience so far.

Chris

[M500]

I understand your engineers are working on fixing it 

but since Sunday is a joke really no new updates just the same 16 hours to fix .

so how do I keep going with no reliable 4g Wi-Fi and paying nearly £58 per month 

[Christopher_G]

If you speak to our Technical Support team, they'll be able to check what is happening in your area and give you a more detailed explanation, @M500 

Chris

[M500]

Hopefully your engineers will fix it 

already spoken to technical support they just say we are aware of a problem so around we go again  it’s the reason i started a contract with EE because they advertise as being the most reliable and having the strongest signal obviously not the case and with us needing it more than ever shame it’s so bad 

[bristolian]

Networks such as EE use carrier-grade equipment that's extremely reliable, and all operators have local outages from time-to-time, it's extremely difficult to maintain 100% uptime network-wide.