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4G mobile broadband hub internet keeps cutting out

Blondie1997
Visitor

Hi, 

Me and my partner own a static caravan and initially purchase the 5g mobile broadband box but we had issues with this with the Internet cutting off and turning off after a short time. 

We have recently swapped and gone with the 4g mobile broadband hub as the 5g one was out of stock at the time. The 4g hub has (up to now) been okay for our needs but the past couple of days we have noticed that the hub is rather hot and cuts off the Internet which is rather frustrating. We have tried elevating the edges of the device so the air can escape better underneath but this doesn't seem to make much of a difference. 

Does anyone have any advice on this or is the box buggered already???.

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Blondie1997 

Thanks for coming to the community. 

Is data connection cutting off when devices are connected and in use or is this when the device is not being used? 

Is the device hot to touch? 

Leanne 🙂