4G WiFi issue

[oHeidi]

If absolutely anybody can help, I’d be so thankful. 

I recently bought a 4G mini WiFi router from EE whilst seeing family for Christmas. I cannot go back to return it, and have absolutely no idea as to what to do. The internet initially worked fine. Brilliant, even. All my browsing was relatively quick, I had access to most things apart from the ability to join online games/calls. This is incredibly frustrating, since I only got the WiFi for that reason! 

I’ve spent days trying to fix this. DNS flushing, altering and disabling my firewall, resetting the router, etc. There is something, and I really don’t know what, blocking my connection from interacting online, specifically for games & online calls. 

Annoyingly, I now have the problem that it won’t even turn on! After this last reset, it only shows an orange light. Doesn’t matter what I do, how many reboots, resets, etc. it won’t change. 

Here are the things I’ve tried:

- DNS flushing

- Allow apps through firewall

- Disabling firewall

- Resetting router

- New cable for router

- New location for router 

- Gone through every setting online 

- Downloaded a VPN, but the network doesn’t let me enable it! It just loads. 

Here are some more technical details:

- This is 100% a network issue. Every device we connect to this network does not work. We change back to the house WiFi, it works. 
- I don’t think specific programs matter, if it needs a connection, it probably doesn’t work, or at least doesn’t fully work. For example, Discord will allow messages, but not calls. It cannot get past the RTC connection. Online games won’t even load into the main menu without coming back with some kind of network error. 
- All online browsing, including YouTube, works. 
-  Currently it just comes up as a still orange light. I can’t get past this, so can’t fix the other issue anymore until this is now fixed. 
- It’s monthly contract for unlimited speeds/data so in no way have I ran out of data. 

My current issue is that now the WiFi does not work. At all. After many resets; I cannot connect. It just flashes an orange light before going into power saving. If someone can help me fix both issues, I’d be really thankful. 

!! Also worth noting, I’ve done my research here. I’ve seen it’s not just an EE thing, but definitely a problem other people have had regardless of network. 
I also used to work for EE so not entirely clueless about them, but definitely didn’t learn everything I could about them either 

[XRaySpeX]

Is it on contract or PAYG?

[oHeidi]

Sorry, definitely should’ve added that. It’s an unlimited plan & unlimited speed on a monthly contract for £58. 

[XRaySpeX]

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status. Post what it says obscuring your mobile no.

[oHeidi]

I hope this is what you mean! I do apologise if it’s not, the computer connected to the WiFi doesn’t seem to want to load this forum(?)/add on page either!  

[XRaySpeX]

Yes, that's right. You appear to have unlimited data.

[oHeidi]

Yes, I know I have unlimited data. The issue is not being able to use it for online games, which was the whole purpose of getting it. 

[XRaySpeX]

I thought you said it's currently it doesn't work at all & is flashing an Orange light. So you wouldn't be able to use it for anything.

[oHeidi]

It wasn’t initially. It then did for about a day, and since rebooting and switching cables, and directly plugging it into the pc, it does now work. 

if you could help me work out why it won’t let me connect to forums, online games and calls, I’d be very appreciative. 

[XRaySpeX]

There's no reason not to connect to forums. What do you mean by calls? Mobile routers don't make calls; they're not phones. Do you just mean making "calls" thro' things like Skype & WhatsApp? They're not really calls; they just use data.

I can understand gaming. EE's mobile network is not really suitable for gaming IMHO.