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Unable to unlock BT 4G Router

Michelin36
Visitor

‎24-12-2023 10:50 PM

I have a pre 2021 BT 4G router and I am unable to unlock it. I have followed the unlock procedure and enter the IMEI, this either give me an error code which states "please try again, Sorry, something went wrong on our end. Please enter your IMEI again or come back later, or it takes me to the next stage and I get the unlock code. But when I click the next step at this point it takes me back to the start. I have contacted EE customer services who said they would send an email which never materialized. 

Help

 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎25-12-2023 09:40 AM

Hi @Michelin36 

You'll need to speak to EE CS again about this issue if the automatic online process doesn't work.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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