Watch on Two Devices using the same WiFi

[bob337]

Hi,

Are the guru's at EE really that simple that they have made life too complicated? 

I'm at home and would like to watch the Sport on my Laptop whilst the wife enjoys her programmes on EETV. Impossible to do because you have made it too complicated.  

Surely EE can detect that I'm at home (using my home wifi) and should have access to all the channels I'm paying for on two devices? Seems fraudulent to state you can use two devices and yet make it impossible to do whilst sat at home.

No I don't want to interrupt my wife's programmes so that I can first log in on the TV and then log in on my laptop.

Give it up and get the Chinese to do it for you EE techies!!

[DarrenDev]

I guess you're referring to the message on player.ee.co.uk that tells you to turn on your TV box and tune to a channel. It's only when you describe it like this that I can understand how that's confusing. I'll see if we can improve it.

The reason you're seeing that message is that we can't show the channel you selected within the EE TV app. My guess is you were trying to watch a Now Sports channel, so you need to use the nowtv.com web site (or they have an app in the Microsoft Store). You can log in there with the account that would have been set up when you ordered EE TV.

[Georgina2019]

Hi Darren, I am having this issue. I have tried to log in to NOWTV using the eetv login details but it isn't working. Are you saying that when signing up to NOWTV with EE, we would have received a different login to use for NOWTV?

[Chris_B]

@Georgina2019   You use the same login that you use on the EE TV box for now TV

[Georgina2019]

I've tried that but it says invalid password. I have double checked and I am definitely using the right password. Just to make clear, like the original poster, I am trying to access NOWTV on a laptop.

[DarrenDev]

Your login to NOW isn't connected to your EE ID. It may be with a different email address, and possibly a different password.

You can confirm the email address within the NOW app on the TV box - it logged in automatically, so isn't something you previously entered. 

If the email address is correct, then you can request a password reset on the NOW web site. If the email address is incorrect then email me at [email protected] with your account number and the email address you'd like to use, and I can set that up for you.