If absolutely anybody can help, I’d be so thankful.
I recently bought a 4G mini WiFi router from EE whilst seeing family for Christmas. I cannot go back to return it, and have absolutely no idea as to what to do. The internet initially worked fine. Brilliant, even. All my browsing was relatively quick, I had access to most things apart from the ability to join online games/calls. This is incredibly frustrating, since I only got the WiFi for that reason!
I’ve spent days trying to fix this. DNS flushing, altering and disabling my firewall, resetting the router, etc. There is something, and I really don’t know what, blocking my connection from interacting online, specifically for games & online calls.
Annoyingly, I now have the problem that it won’t even turn on! After this last reset, it only shows an orange light. Doesn’t matter what I do, how many reboots, resets, etc. it won’t change.
Here are the things I’ve tried:
- DNS flushing
- Allow apps through firewall
- Disabling firewall
- Resetting router
- New cable for router
- New location for router
- Gone through every setting online
- Downloaded a VPN, but the network doesn’t let me enable it! It just loads.
Here are some more technical details:
- This is 100% a network issue. Every device we connect to this network does not work. We change back to the house WiFi, it works.
- I don’t think specific programs matter, if it needs a connection, it probably doesn’t work, or at least doesn’t fully work. For example, Discord will allow messages, but not calls. It cannot get past the RTC connection. Online games won’t even load into the main menu without coming back with some kind of network error.
- All online browsing, including YouTube, works.
- Currently it just comes up as a still orange light. I can’t get past this, so can’t fix the other issue anymore until this is now fixed.
- It’s monthly contract for unlimited speeds/data so in no way have I ran out of data.
My current issue is that now the WiFi does not work. At all. After many resets; I cannot connect. It just flashes an orange light before going into power saving. If someone can help me fix both issues, I’d be really thankful.
!! Also worth noting, I’ve done my research here. I’ve seen it’s not just an EE thing, but definitely a problem other people have had regardless of network.
I also used to work for EE so not entirely clueless about them, but definitely didn’t learn everything I could about them either
