Trying to find others who may have experienced similar issues like mine.
So I took out EEs 5G router mobile broadband when 5G became available in my area.
Everything was great I was getting 150mbps download speeds and great upload speeds too. A few months go by and I get a text to tell me that they are doing work in my area to the 5G mast. I began to have issues with my speeds so I called EE spoke to someone who told me to swap my router to 4G mode only until it was fixed so I did. Again no issues at all was getting almost 120mbps which is excellent for my area.
A few weeks go by and come may 9th I received another text to tell me work had began at another site near me at the 4G mast from this date till now my connection and speeds have been terrible on both my mobile phone and my 4/5G router. I called them up to ask about the work and if it would be fixed any time soon they informed me it would be done in a few days.
Fast forward to now I have spend a few hours on over multiple occasions and spoke with many levels of tech support at EE who have had me chasing my tail doing speed test and telling me everything is fine the work is complete and you are receiving the average speeds for 4G they also mentioned it could be because I live in a area considered as a rural area which is funny because another tech support member said it could be an increase in users in my area kinda feels like a shot in the dark to get me to drop the matter.
The problem started when the engineers began work in my area which to me would indicate they have altered both masts in a way that has effectively dramatically reduced the area's service speeds to an average speed (even though it's below average now) to test my theory I literally walked out the front door and down to the mast visible from my house doing tests on my phone the results from my house were 6-9mbps and at the mast directly next to it I was getting 24mbps it's not even a 5min walk.
What possible work could the engineers have done to reduce my area service too a point where
I'm planning on leaving EE mobile and broadband as this isn't the service I've had over the years and the tech support team are basically saying it's the needs of many that out weigh the needs of the few but not telling me what changed and why it happened.
DanielPA
