by faheyab

How can I give positive feedback?

I called up the customer service line and after a short wait I got through to an advisor in Newcastle called Michael. I was looking for an upgrade and he was really patient, clear and had a great rapport which made me feel really comfortable. After taking my information and what I was looking to do he got me through to the correct team so I could look at the options. I just wanted to leave Michael some feedback and say he’s a great customer service advisor!


EE Community Support Team

Re: How can I give positive feedback?

Hi @faheyab,


Welcome to the EE Community.


Thanks for taking the time to leave this fantastic feedback.


I'm really pleased to hear that Michael was able to get you through to the right team to help you upgrade.


You should receive a survey via text message which will allow you leave feedback about your conversation with Michael. This will be shared with Michael's manager.


I'm also happy to pass your feedback on personally. 🙂


I've sent you a private message to get some more details.





by Ace Contributor
Ace Contributor

Re: How can I give positive feedback?

Hi @faheyab 

it’s always lovely to hear great feedback. I’m glad you got what you needed and that the person helping you gave you such a positive experience. I hope you enjoy your new device. Xx

by Gabby14

Re: How can I give positive feedback?



I have just spoken to an absolutely lovely girl in Newcastle called Megan who has just helped me with my bill. I’m currently in hospital and she was totally understanding and empathetic and a joy to speak to. 

Please pass this onto her manager, she is a credit to your company, 5* customer service. 

EE Community Support Team

Re: How can I give positive feedback?

Hi @Gabby14


Sorry to hear you're in the hospital. Wishing you a speedy recovery from everyone here on the community team.


Thank you so much for sharing your experience with us. It sounds like Megan was a fantastic help 🙂


We're based in the same building, so I'd love to feed this back to Megan and her manager.


I've sent you a private message to get some more information from you.


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