I called up the customer service line and after a short wait I got through to an advisor in Newcastle called Michael. I was looking for an upgrade and he was really patient, clear and had a great rapport which made me feel really comfortable. After taking my information and what I was looking to do he got me through to the correct team so I could look at the options. I just wanted to leave Michael some feedback and say he’s a great customer service advisor!
It's fantastic to hear about the great service you received by Shannen.
Thank you for taking the time to come and leave this feedback, because you have provided department and contact centre I will be able to pass this to Shannens manager.
