esim and carplay

[nigelms123]

Hi all

Our company has recently swopped over from a Vodafone sim card to an EE esim.

All went fine, apart from when I am connected to carplay and I make a call, approx 90% of people cannot hear me, so I  have to pull out my cable from the phone and switch to Bluetooth, then all is fine apart from the carplay satnav turns off.

I have tried

1. A new lead. Same fault.

2. A different phone on ID network. All works fine.

3. A sim card from ID in phone and turn off ee esim. All works fine.

4. Sim card removed and ee esim turned back on . Fault back.

5. Reset phone and carplay and started afresh. Fault still happening.

6. Contacted ee who put me on to BT as it is a business account. They couldn't talk to me as they can only talk to account named people (IT dept). IT department contacted them and they said its not an ee fault but they are going to send out an ee sim card for me try.

What is going on. Is there a problem with esims and carplay.

Iphone 13 .  2022 VW crafer van.

Thanks

[Schockwave]

Hello @nigelms123 ,

Welcome to the community,

Are you sure it is all going through the cars speakers when someone rings you? Why not just make sure that your phone is charged up and then not use the cable and do it through bluetooth? I do not make calls when driving, but then I do not drive very far, so have never tried it with the cable plugged in. I otherwise have no idea, you could always go to the car dealer to see what they say.