Unable to set up e sim for Apple Watch Ultra 3

[bazza12]

I keep getting this message pop up setting up my new Apple Watch Ultra 3s data 

Your Smart Watch has had a problem downloading the eSIM, click "Finish" below to try the download again.

It can take up to 4 hours. Your phone will notify you when the activation is complete. anyone facing this or any advice please 

[Lesley_W]

Hi @bazza12 

Thanks for coming to our community.

Has the activation completed now? I assume that as it's a new model this is the first time setting it up, did you have a watch previous to this one?

Lesley

[bazza12 · Accepted solution]

I did yes went to a store this morning on phone with support they sorted it took over an hour tho to register the e sim and change some settings 

[Lesley_W]

Thanks for the update @bazza12 

I'm pleased you're sorted and I hope you love the new watch 🙂

Lesley