esim and carplay

[nigelms123]

Hi all

Our company has recently swopped over from a Vodafone sim card to an EE esim.

All went fine, apart from when I am connected to carplay and I make a call, approx 90% of people cannot hear me, so I  have to pull out my cable from the phone and switch to Bluetooth, then all is fine apart from the carplay satnav turns off.

I have tried

1. A new lead. Same fault.

2. A different phone on ID network. All works fine.

3. A sim card from ID in phone and turn off ee esim. All works fine.

4. Sim card removed and ee esim turned back on . Fault back.

5. Reset phone and carplay and started afresh. Fault still happening.

6. Contacted ee who put me on to BT as it is a business account. They couldn't talk to me as they can only talk to account named people (IT dept). IT department contacted them and they said its not an ee fault but they are going to send out an ee sim card for me try.

What is going on. Is there a problem with esims and carplay.

Iphone 13 .  2022 VW crafer van.

Thanks

[Schockwave]

Hello @nigelms123 ,

Welcome to the community,

Are you sure it is all going through the cars speakers when someone rings you? Why not just make sure that your phone is charged up and then not use the cable and do it through bluetooth? I do not make calls when driving, but then I do not drive very far, so have never tried it with the cable plugged in. I otherwise have no idea, you could always go to the car dealer to see what they say.

[Lach1]

Hi Nigel,

did you ever get to the bottom of this as our company has just made the switch from Vodafone to EE and all 15 of us that have MAN vans now can no longer speak to anyone with CarPlay connected but if we unplug and use Bluetooth it’s fine but then we don’t have the sat nav on screen. we've been told it’s a coincidence but surely not from what I’ve read on the internet 

[Minkey1]

@Lach1 

Can’t speak to the OP’s issue, but can say we use CarPlay on a 25 plate Volvo via 2 iPhones using physical SIM’s (so not eSIM’s) and everything’s fine.

Even in a modern, internet connected vehicle, the range of built nav etc apps is inferior to those available via our phones and CP, and in addition the cable connection keeps the phone charged. So I can well understand the preference for CP (and Android Auto) over Bluetooth - which wouldn’t supply nav etc anyway.

Hope you get sorted, maybe via a physical SIM?

[nigelms123]

Hi.

After hours of testing and phone calls we could never get iPhone 13’s to work with ee eSIM’s, we even changed to SIM cards and that didn’t work.

strange but it all worked fine with iPhone 15’s but company wouldn’t replace phones. 
work around fix for us.

We had to purchase Bluetooth dongles which plug into the usb ports and wireless chargers ( wireless charging only works from iPhone 13 upwards) and this worked perfectly.  
carplay works 100% and easy to charge.

I think you could still charge with a lead but I didn’t want to risk it in case it connected using this and I didn’t realise.

to me it definitely was an was an ee fault as all worked with Vodafone before swop.

ottocast mini wireless dongle was the one I got.

hope this helps.