Unfortunately, I have not at all had any positive experiences with EE broadband or phone service. The only thing convient was when I could go instore, to directly get through to a customer service representative to log my complaint.
EE phone services were dropped during COVID due to price hikes over and over again. Three mobile since then given me more data and opportunuities has kept my bill under £10 per month. Glad I saved money and changed when I did, no more price hikes.
As for broadband: I have no idea how EE is nominated the best in the UK for broadband. Through out COVID while working from home my internet kept dropping and made it too difficult to WFH. SO, I had to find a local buisiness to work in the corner office to be capable of getting by. 4 different days off, waiting at home for customer service team. 4 Different EE reps and 4 different responses. Still no better for it, and internet dropping again. Final opp now I am going to wait at home for a new router and change my service as obviously 'there is a fault somewhere in the line that we cannot find' which is the generic EE response after my tedious hours of time waiting on the phone as to why my broadband drops while mid session working from home.
Answers, and a pay freeze would be nice, I have photo evidence and this has been a very stressful situation of my life making broadband from home nearly impossible to use.
