Hello.
I had a PAYG sim with EE that had Internet blocks etc so ventured into a store to ask if the blocks could be removed.
I was told I had to move to monthly contract. So, with three members of staff, and me alone in the store I felt obliged to agree.
I was questioned about my broadband and convinced to switch from Vodafone. What a mistake.
I was told that Now tv would be included along with discovery and Netfix. That it would be cheaper than my current provider.
I foolishly signed up.
Since then I have not been able to view my bills, log into my account or link my broadband to my phone account. I've been back to the store who shrugged and said I was outside the 14 days cooling off period so basically tough. I called 150 who were not able to link the accounts nor give me access to my bills which have now risen to over £70 a month. I was paying £44 with Vodafone.
To say I feel aggrieved is an understatement.
I think EE staff are duplicitous, underhanded and take full advantage of customers who may not fully understand the ins and outs of the miryad of screens thrust under their nose while being told "sign here".
I am at a loss as to where to go next.
