Hi, hope this is the correct place for this...
I know this is an EE forum - I am with EE but hoping for some community advice. My partner was cold called by a business called comparethenetworks.com who claimed to be a 'partner' of 3 mobile. They caught him at a time when he was busy at work and also unhappy with his current phone which had started playing up. He came home and gleefully told me it was all sorted and he was getting a new phone. My heart sank as I said to him - NEVER agree to anything where someone has phoned YOU! Too late, he has signed a business contract. He was certain all was ok and wasn't too keen on my negativity initially. A really 'knowledgeable' and nice guy on the phone told him no worries, you can keep your number, we will pay off your existing 3 contract, the new one is 18 months and bob's your uncle everyone is happy! I immediately googled them - not great news. Trust pilot has some horrendous reviews but overall the score is fine, mainly because the reviews all look like they've been written by the same people and are fake. Companies House shows them as a dissolved company. His new iphone 15 phone did arrive - from Amazon! I looked at the contract - it's three years not 18 months. He was also not aware there is no cooling off period on a business contract. Needless to say they have not paid off his existing contract or ported his number - they never even asked for a PAC. My partner now has two phones, two numbers and two contracts and has no idea what to do other than suck it up and put it down to experience - or stupidity. This company are scammers - AVOID.
