Multiple problems with my broad band so thought I'd contact EE by phone.
All I wanted to do was talk to an agent, but the menu options only allowed for redirection to the AI bot before the call was cut off.
As I thought, the bot is not able to process more than a basic problem and is incapable of understanding nuance, multiple issues and human frustration.
To cap it all was informed that I would be charged for the messages I sent in response to the bot.
Funnily enough, when I selected the 'I want to cancel my subscription' option a human agent was with me within a minute.
Glad to say the human agent was fantastc: listened to the issues; analysed the problems and sought to fix them (bot advice: watch this video).
Will be looking for an alternative provider that doesn't fob its customers of with AI that gobbles up water and electricity and makes all of our lives worse.
