I’ve been an EE customer for over ten years, and it’s honestly one of the most frustrating and disappointing experiences I’ve ever had with any company. EE has repeatedly mis-sold products, provided unreliable service, and handled complaints with complete disregard for fairness or accountability.
Starting with broadband — I was sold “fibre broadband” in an area where fibre isn’t even available. The connection is painfully slow, drops constantly, and can barely handle something as simple as scrolling social media or watching Netflix. Every time I’ve raised this, EE insists the service is “working as expected.” They even admitted fault once but never refunded me for paying for a service that didn’t exist.
The mobile side is no better. I was mis-sold a three-year contract without the key terms or costs properly explained. My bills are confusing, with duplicate payment requests, and I’ve been unable to set up a direct debit because EE’s own system keeps failing. When I complained, one employee actually told me to “go ahead and leave a bad review because it doesn’t matter.” That sums up EE’s attitude perfectly — dismissive, arrogant, and totally unconcerned about customers.
I’ve spent countless hours on the phone being passed around, promised fixes that never happen, and offered contradictory deals that vanish the moment you try to confirm them in writing. Most recently, I spent over two and a half hours on a call where a representative admitted EE’s mistakes, only for the complaint to be closed without my consent — something they’ve done before.
EE’s complaint handling is a joke. They refuse to put anything in writing, close complaints without resolution, and clearly rely on customers giving up out of exhaustion. The lack of accountability is staggering.
I’ve also told them several times that I’m autistic and find long, high-pressure calls extremely stressful. Instead of showing understanding, they’ve taken advantage of that vulnerability, using it to push me into decisions I didn’t fully understand at the time. It’s manipulative and unethical.
All I’ve asked for is to be allowed to leave EE without being charged ridiculous early termination fees after years of poor service and mistreatment — something any decent company would do without question. But EE would rather keep trapping customers than take responsibility for its own failures.
In short: EE misleads, overcharges, ignores complaints, and treats loyal customers with contempt. If you value honesty, reliability, or basic respect, avoid EE at all costs. They’ve had every chance to put things right and failed miserably.
