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Resolved! PS5 Pro Wifi 6 Connection issue

Hi there i have the ee smart hub plus, i was wondering how you go about connecting the PS5 pro to wifi 6 as i can connect to the 2.4 ghz band and 5ghz band, however there is a option for 6 ghz on the PS5 pro but everytime i try connect to it to it a ...

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Johngking by Contributor
  • 11110 Views
  • 6 replies
  • 5 Helpful

Resolved! XBOX series X & NAT type

Hi, Over the past few months I've been having an issue connecting to XBOX online services - I think the issue is with the NAT type not being 'open' I've tried various fixes so far and even had OpenReach out (who have said my network to the door is fi...

djr58 by Explorer
  • 1249 Views
  • 3 replies
  • 2 Helpful

Resolved! PS Portal Away From Home - EE Tech Support Say They Can’t Help!

I used to be with SKY for tv and broadband but as I have my mobile contract with EE, decided that I would switch to EE. One for convenience and also because they state that they are brilliant when it comes to gaming! Well let me tell you, they are te...

Baldspur by Valued Contributor
  • 2025 Views
  • 6 replies
  • 4 Helpful

Xbox Cloud Gaming has stopped working.

Hi, I upgraded from BT to EE broadband today and got the Full Fibre Gigabit package. I’ve tried cloud gaming on my Xbox S and have noticed that as soon as you load a game the title screens lag and usually get disconnected from the service before I ev...

Xbox games pass not received

I added the Xbox series X as a tech upgrade to my account as part of the Black Friday offers where 24 months of game pass ultimate was to be included. I haven’t received the text message with my code and has been over a week now. I received the EE Ga...

TK1708 by Explorer
  • 3977 Views
  • 25 replies
  • 4 Helpful

Switched from BT - Xbox Game Pass says my account is already linked

I've just switched from BT where i had 900 MB with Xbox game pass..I now have exactly the same with EE but when i go to activate my Xbox game pass it tells me my account is already linked and i need to log in to there and unpair it...My BT account is...

danmed by Visitor
  • 422 Views
  • 1 replies
  • 0 Helpful

Resolved! Xbox bundle gamecard isse

I purchased a xbox series x console, a 24 month ultimate subscription & a £150 gamecard as an add on to my mobile contract, it's been over 2 weeks & I still don't have my £150 gamecard. I've spoken, to customer service numerous times I just want to k...

Solcutter by Investigator
  • 737 Views
  • 5 replies
  • 1 Helpful

Still waiting for 2 EE Game Cards

Odered a PS5 Pro bundle which comes with a £70 game card and a Meta Quest 3s with a £50 game card. I was hoping to use these to get some presents for christmas off the EE game store but so far have not heard about any of them. I scoured the forums an...

Resolved! HELP! Claim BALCKOP6 call of duty skin(NO WORKING)

 I’m having trouble claiming the Call of Duty skin through the EE partnership. I’ve sent a message to 150 with the word BLACKOPS6, but I haven’t received the redemption code. I’ve already topped up my balance, but it’s still not working. Could you pl...

Missing £150 gamecard

Received my xbox bundle 3 days ago, but I was supposed to have a £150 game card voucher, how do I go about getting this 

Les6665 by Investigator
  • 1144 Views
  • 5 replies
  • 1 Helpful