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Xbox series S didn't come with the 2 year game pass

Cauatin99
Explorer

‎13-12-2024 07:45 AM - last edited on ‎13-12-2024 10:39 AM by

Hi recently ordered the Xbox series S and 2 year Game pass bundle however I never received my activation code I have raised a case with Customer support and also phoned in on 150 but have so far been unsuccessful in getting hold of this.my order number is xko****** and the reference for my case is *******

Could I please have this looked into further 

Happy with the following resolutions:

Could I have the activation code sent to me on the phone number linked to my account 

Could the game pass add-on just be added for free for 2 years to match what I should have got?

Could my bill incase be only an extra £10 a month rather than £20 to reflect the fact I didn't receive the bundle I am suppose to be paying for. 

Will not be paying (£450) including that £10 deposit for a console that only costs £250.

 

[mod edit: removed personal details from the forum]

0 Helpful
3 REPLIES 3
Linzi_H
EE Community Support Team

‎13-12-2024 11:42 AM

Hi @Cauatin99 

Welcome to the Community!

I know how eager you'll be to get this sorted out, and you've done the right thing by contacting the team directly.

We have no account access here within the forum, so please call the team back if you'd like to discuss things further. I'm confident this will be resolved for you.

Linzi 

Cauatin99
Explorer
In response to Linzi_H

‎22-12-2024 06:13 AM

Thank you Linzi I have called EE back. Wednesday I was told the enquire email are the best people. This was emailed internally on my behalf. I also had another call yesterday from the complaints team where most of the time I was on hold and after a failed transfer was told I should get a call back in a couple minutes which didn't happen.

I have stated in my email to enquire-store that if I don't receive the code i will be freezing payments until this is resolved. If you have a way to chase them please do I have spent quite a bit of time on the phone being assisted by nearly 7 people at this point.

0 Helpful
Christopher_G
EE Community Support Team
In response to Cauatin99

‎22-12-2024 10:20 AM

Hi @Cauatin99 

It sounds like you've followed the correct process in emailing it through, and raising a complaint. Hopefully you hear back from both teams soon.

Please keep us posted on what happens.

Chris