Xbox pass activation

[Andi123]

I switched add on to Xbox pass and got a thank you text but no activate instructions. I was waiting for half an hour on 150 and had to give it up. So far over the last 2 weeks I've spent over 5 hours to sales and complaints at EE/BT for another issue and it's cost £££ in lost earnings. I got no call back as promised yesterday so another half day off work. 
I am so fed up of BT/EE atm. How do I get activated- I've had to use a free 1 month pass for my son to use it while this gets sorted but don't want to pay £12.99 a month for a service that I'm supposed to already have!!! 😡

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[James_B]

What was the full text you received after setting up your inclusive extra, @Andi123?

James

[Andi123]

 

 

[Leanne_T]

Hi @Andi123 

Thanks for coming back to us. 

Do you have the Game Pass add-on showing in your EE app add-ons? 

Speak soon. 

Leanne.

[Andi123]

Yes I do

[Andi123]

 

[Leanne_T]

Thanks @Andi123 

Can you try setting up here, if you enter your mobile number this should take you to activating the Game Pass. 

Let me know how you get on 🙂

Leanne.

[Andi123]

It says 404 page not found from the link

[Leanne_T]

Hi @Andi123 

Does this link work for you ee.co.uk/xbox? 

Leanne.

[Andi123]

It sticks at the I’m not a robot part