Xbox gaming pass ee

[Scotts1]

Had a Xbox gaming pass from ee but have since closed my ee account, my son is trying to renew his pass or cancel it but it won’t let him keeps taking us to ee page, spoke to someone at ee who said we need to do it via Microsoft but I’m going round in circles can anyone help?

[XRaySpeX]

If you've cancelled your EE a/c associated with xBox gaming pass than you no longer have that pass & so can't renew it. You need to take out a fresh 1 with MS.

[Peter_W · Accepted solution]

Hey there, @Scotts1.

Welcome to the Community 😊

I'm keen to look into what we can do with this one, so I've just sent you over a private message.

Speak soon

Peter

[Scotts1]

We are trying but it will not let us manage the pass in anyway on the Xbox 

We press manage on the Xbox and it just takes us directly to EE web page which sends us in circles and doesn’t offer any help, I’ve tried Googling removing the pass but still no luck it’s as if the pass is still active but it’s not working so my son has no access to all his games until we can figure out a way to get rid and get a new one, doesn’t even let us buy a new one either just says not available to you

[Scotts1]

Any joy at all Peter?

Thanks