Xbox gamepass add on free

Nextgenotaku
Investigator
Investigator

I have chosen xbox game pass ultimate for my free ultimate add on but have no idea how to activate it. Does anyone know hot to actually activate it? 

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @Nextgenotaku,

Please get in touch with Customer Care so a member of the team can resend this for you.

They'll be happy to help. 🙂

James

View solution in original post

16 REPLIES 16
Christopher_G
EE Community Support Team

Hi @Nextgenotaku 

Welcome to the community.

Did you add it in your My EE account? That should trigger an activation message to come through.

Chris

Yes it's selected on the app as my add on they did it in store.

James_B
EE Community Manager
EE Community Manager

Hi @Nextgenotaku,

Have you checked your text messages from EE?

You should have received a link to activate your subscription.

James

Yep, i've had nothing from EE about it

James_B
EE Community Manager
EE Community Manager

Hi @Nextgenotaku,

Please get in touch with Customer Care so a member of the team can resend this for you.

They'll be happy to help. 🙂

James

Sorted now, thank you

James_B
EE Community Manager
EE Community Manager

That's great @Nextgenotaku 

Thanks for letting us know. 🙂

James

doom-lord
Contributor
Contributor

I also have the Email to receive the free add-on, but finding it like stepping in unicorn poo

Leanne_T
EE Community Support Team

Hi @doom-lord 

Thanks for coming here. 

Does the email have a link to complete the set up? 

Leanne 🙂