Xbox game pass

[_chlo_xx]

I bought Xbox series X as add on to my phone contract, was supposed to come with 24 months ultimate game pass but haven’t received code or email or text and live chat not working in the app 

[_chlo_xx]

• I have updated the app but live chat doesn’t seem to be working ?

[Katie_B]

Hi @_chlo_xx. 

Are you trying to access Live Chat under the 'Help' section of the EE app?

Katie

[_chlo_xx]

Yes, it won’t load in 

[Katie_B]

Thanks for getting back to me @_chlo_xx. 

Do you only have one line on your account that the text could have been sent to?

Katie

[_chlo_xx]

What do you mean 

[Katie_B · Accepted solution]

You should receive a text containing a link @_chlo_xx. 

Do you only have the one pay monthly contract?

Katie

[_chlo_xx]

I have checked texts from both numbers and email associated with my EE and I haven’t received anything except a link taking me straight to the app to view my billing info 

[Katie_B]

Thanks for checking @_chlo_xx. 

Please give us a call on 150 so our mobile care team can look into this further for you. 

Katie 🙂

[_chlo_xx]

I am deaf so can’t use the phone