Xbox game pass ultimate

[JayJayBank]

Hello

I ordered an Xbox series X and added it to my monthly bill on 13 June 2024. The bundle came with 24 months of Xbox game pass ultimate and £140 EE GameCard. I received the game card, however, I haven't gotten a code or text to claim the game pass. There's no option for calling to discuss this. How much longer do I have to wait? Who can I talk to?

[Leanne_T]

Hi there @JayJayBank 

Thanks for coming here 🙂 

You should receive a text within two working days. If you have not received this please text EE GameCard to 150 and let me know how you get on? 

Leanne.

[JayJayBank]

Hi there @Leanne_T 

It's been 6 days and I still haven't received a text. When I text GAME PASS to 150, it tells me that I can add game pass for £12.59, which I don't want to do. When I bought the Xbox, it said that the game pass is included in my monthly cost.

[James_B]

Hi @JayJayBank,

You'll receive a text message with a link to activate your Game Pass Ultimate subscription as soon as your 14 day return period ends.

For the GameCard, have you tried texting EE GameCard to 150?

James

[JayJayBank]

Thanks for that @James_B 

I've received my GameCard already, so that's not a problem. I'll continue to wait for the Game Pass, thanks.

[James_B]

No problem, @JayJayBank 🙂

Enjoy your new Xbox!

James

[Robinsonboy1]

I don’t have the game card or credit 😂 EE GameCard to 150 doesn’t work for me. 

[Katie_B]

Hi @Robinsonboy1. 

When did you purchase your Xbox?

Katie

[Robinsonboy1]

Ordered last week and delivered yesterday. 

had no info on game card or gamepass whatsoever. 

[Katie_B]

Was this an add to plan purchase @Robinsonboy1?

Katie