Xbox game pass ultimate

[JayJayBank]

Hello

I ordered an Xbox series X and added it to my monthly bill on 13 June 2024. The bundle came with 24 months of Xbox game pass ultimate and £140 EE GameCard. I received the game card, however, I haven't gotten a code or text to claim the game pass. There's no option for calling to discuss this. How much longer do I have to wait? Who can I talk to?

[Robinsonboy1]

Hi it was ordered on 23rd.

i am now aware game card will be 14 days. 

I am trying to sort game pass and I now have the link, I’m putting my number in for a pin but it’s not working. Technical difficulties 

[Katie_B]

If you are receiving an error when putting your mobile number in please give us a call 150 @Robinsonboy1. 

Katie

[Lexx844]

I finally got games pass activated but it says it's for 1 month, it's meant to be a year. And I have still not got my game card, texting 150 is useless for that as it doesn't seem to work. I've had this for just over 2 week now. 

[Robinsonboy1]

So, we now have game pass activated, it renews every month I was told, don’t worry.

Game card become active after 14 days, so you can’t spend the money and send the console back .


Sent from my iPhone

[Lexx844]

Awesome, thank you for replying. Fingers crossed I get it soon, 🙂

[JayJayBank]

Hello @James_B 

It's been over 14 days since I ordered the xbox and I still haven't received any text from EE to activate the xbox pass. What's going on? 😞

[Robinsonboy1]

It’s 14 days for me today. Let’s see what happens, I am guessing I will be on the phone tomorrow.


Sent from my iPhone

[James_B]

I'm sorry to hear you haven't received your text, @JayJayBank 

Please get in touch on 150 so a member of the team can resend it for you.

James

[Robinsonboy1]

@JayJayBank @Have you had this resolved? I’ve been on to EE this morning and been advised to send an email. Really frustrating! 

[Robinsonboy1]

Still no luck! Been told to email, no response. 

was informed to text EE GameCard to 150 - no luck

today been advised that’s wrong and I need to text GameCard to 150 (missing out EE) - no luck.

anyone help? 

@Leanne_T  @James_B