Xbox game pass login issue

[Cakehole]

Hi

my game pass shows as active in accounts and subscriptions 

but is not allowing me to use game pass

ive followed the link to manage it, it shows as active in Microsoft and then directs me to EE account

gamepass is showing active on EE account

ive tried clearing cache and the unplugging trick as internet suggests

seems this is known issue

cant call through to EE for help just get sent to the text number

help appreciated

thanks

[Peter_W]

Hey there @Cakehole.

Thanks for reaching out to us here on the Community 😊

Let's see if we can get this up and running for you, could you please describe what's happening when you try to use this?

What specific issues do you seem to be facing?

Peter

[JordanGreen1993]

Hi.

So I'm not the original poster but I am also having this same issue. I've recently upgraded and had the game pass though EE on my previous one and then went for the same deal on my new phone deal but since that my game pass is doing the same as above. I can see under my subscriptions on Microsoft it has Ultimate Game pass managed by BT/EE, I can see it on my EE add-ons that it's on there but when trying to use game pass on my xbox you can't actually use anything in game pass.

Thanks.

[Katie_B]

Hello @JordanGreen1993. 

Thanks so much for coming here. 

Do you see an error message when you try using your Game Pass?

Katie

[JordanGreen1993]

So under my subscriptions it says Ultimate game pass but when I go into
game pass it asks me to subscribe to it in order to use it.

[Katie_B]

Thanks for getting back to me @JordanGreen1993.

Is your Game Pass an Inclusive Extra or do you pay for the add-on?

Katie

[JordanGreen1993]

I don't pay for it no as it came with my all rounder plan.

[Katie_B]

Please could you try completing this link again and letting me know how you get on @JordanGreen1993?

Katie

[JordanGreen1993]

Yeah it just returns a screen saying there's nothing to activate.

[Katie_B]

Thanks for trying @JordanGreen1993. 

In this case I'd recommend giving us a call so our customer care team can look further into your account. 

Please be sure to keep us updated.

Katie