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Community Activity
Local tower outage
EE are the most rudest company I have ever delt with for nearly a year waiting and complaining about the valley tower Down and constantly being lied to it’s been fixed my network is like being on 2G way to slow. All my friends family in sane places n...
Data roaming not working
Hi, I’m currently in Spain (Majorca) and my iPhone 15 has suddenly stopped working when I’m not on WiFi. I have an EE plan with roaming included and have confirmed roaming is enabled in my account. I’ve already tried the following: Restarted the phon...
Why can I no longer get a 5G signal in part of my house where the Smart Hub is?
This morning our (previously strong, 400/80Mbps) 5G signal more or less vanished - nothing on the 5G Smart Hub and two iPhones (2023 & 2024 models) could not connect. EE insist all masts working okay. Ping tests = no service, 98% packet loss (every ...
EE App will not link to my hub/router
No matter whether I try to connect manually or scan the QR code, my EE App refuses to link with router. Always get the message that my router and mobile phone must be connected to the same wifi net work. THEY ARE!!!I urgently need to change my wifi ...
Very slow data on unlimited sim
HiWasn't sure to tag this onto another thread or start a new one but couldn't see the exact issue I'm facing so, here we are.I recently bought a 5g unlimited plan as EE had the best coverage in my area. The speed checked shows excellent outdoor and g...
Can't add items to basket?
Hi people,Been trying to add a Macbook Air to my basket to buy since Friday afternoon but can't get it to add to my basket to order.I've been in Wales camping so I was thinking it was signal, however i've got home and tried it on the mobile site, mob...
Scam
My number being used by an idiot in USA and I get charged. Pretty unfair
My phone is not working and I am not due an upgrade as yet
My phone is not switching on and I am not due an upgrade until next February!
How do I cancel my SIM cancellation?
I recently moved to Australia so I cancelled my UK SIM only contract. Due to a change or circumstances I'll be returning to the UK. How do I cancel the cancellation of my UK SIM from Australia?
No network connection
Hi. My elderly mother in law upgraded her sim card from payg to monthly contract, but me n my husband and both tried to activate her new sim that her old number has been transferred to with no avail. She has standard nokia phone as she dont use a sma...
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Win £1000 off your EE bill with Samsung
We've teamed up with Samsung to give ten lucky winners £1000 EE bill credit. Something unmissable is coming Register your interest to hear exciting Samsung news coming soon and to enter the prize draw...
Win £600 off your phone bill
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Do you or someone you know use a telecare alarm?
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Uninterrupted reach with Smart WiFi extenders
Extend your WiFi range to go wall-to-wall around the home with Smart WiFi. Smart WiFi creates a seamless network around your home, from the living room to the loft, giving you a stronger WiFi signal i...
