Xbox Series X - £160 gamecard & Xbox ultimate

[Adamtsmith17]

I’ve just taken delivery of the Xbox Series X, which comes with a £160 gamecard, which can be used for Xbox ultimate, or you also receive 12 months with it. Apparently, I’ll only receive this after 14 days, due to my cooling off period. However that seems to just put me in a position where I can’t return it, even if they don’t deliver the game card. 

When should I receive the gamecard? The advise I’ve been given doesn’t really sit right with me, and I’m not going to use it and pay for something I’m going get free in 14 days. 

[Michael_D · Accepted solution]

Hi @Adamtsmith17 

Welcome to the community.

The EE Game Card would usually be sent by text to the mobile number that the Xbox is linked to, within 2 working days of you receiving the console. You'd not need to wait 14 days.

If you've not had it after 2 working days, please give our customer service guides a call, and they can chase this for you.

Michael

[Adamtsmith17]

Hi,

I’ve spoken to customer services and they’ve advised 14 days, I referenced this comment but it didn’t make a difference. 

[Michael_D]

Thanks for coming back @Adamtsmith17 

I've looked through the system that the customer service guides would use and there is no mention of 14 days within that, it says it would be within 2 working days.

This is also backed up on the Using your EE GameCard page.

That page does mention texting EE GameCard to 150, but if that doesn't work, I'd recommend speaking to the team again.

Michael

[Adamtsmith17]

Hi,

Do you know which team I’d need to speak to, I’ve rang twice and it’s the same 14 day period referenced.

Thanks 

[Michael_D]

There isn't a specific team for that @Adamtsmith17, it would just be best to speak to our billing guides.

If you continue to be told the same thing, you can raise a complaint online and it would be looked at by our dedicated complaints team.

Michael