07-08-2023 03:39 PM
Hi, I purchased an xbox that included 24 months of Xbox Game Pass ulitmate on the 6/7/2023 however I've not received any codes or texts containing a link to activate or add this to my xbox live account.
Thanks
Gary Davies
Solved! See the answer below or view the solution in context.
07-08-2023 04:34 PM
Hi @KrazyJeffHD
Thanks for coming to the community.
If you have not received the text to get set up, please call us on 150 and the team will be happy to help 🙂
Leanne.
07-08-2023 04:34 PM
Hi @KrazyJeffHD
Thanks for coming to the community.
If you have not received the text to get set up, please call us on 150 and the team will be happy to help 🙂
Leanne.
22-08-2023 09:36 AM
Hi, how do I get the 25 character code for the xbox games pass please?
22-08-2023 11:24 AM
01-09-2023 07:22 PM
Did you manage to get this issue resolved as I’m having the same issue where EE ask for telephone number to send you a code to then be redirected to the Microsoft website where it tells you put in your 25 digit code and it will be added to my account
30-09-2023 03:10 PM
I am having the same issue. Microsoft wanted a 25 digit code and EE said on the call that they don't have the code.
01-10-2023 07:40 AM
13-10-2023 11:09 AM
Please can someone help on this issue? I’m having the same issue where EE ask for telephone number to send you a code to then be redirected to the Microsoft website where it tells you put in your 25 digit code and it will be added to my account, however I don't have a 25 digit code anywhere? Would be grateful if someone could help.
13-10-2023 11:18 AM
I simply clicked next on the Microsoft website and after a few minutes it loaded up and said activate game pass. So it doesn't look like you need the 25 digit code. Hopefully this helps. Or it might be you have to wait a few minutes for EE to activate the code in the background. I just received a text confirming it was activated which means it is all sorted.
14-10-2023 12:27 PM
Hi there I’m having the same issue and spoke to EE and they told me to contact Xbox.com. Can’t get a answer that I am looking for, could you help me with this please
Was this on the Xbox website or Microsoft website, I’m a bit confused