Xbox Game Pass from broadband package cant be activated

[TRNero]

Hi,

I don't know if anybody else has had this issue. I'm a new customer to EE and in my broadband package it says i'm entitled to 12 months of game pass ultimate. But every time I go to activate it I get the same error message:

"We've had a problem loading this info. Please try again in a while"

I get this same message weather I try it on the app, chrome , edge any other browser on different device. 

I just cant seem to activate it and redeem it. Anybody know how I can fix this?

[Dandaman9]

I called to speak with them about my account the final time and said that if they didn't sort it I would cancel my broadband and cite this as the reason. I also made a complaint (which they closed) but then immediately after got the email with the code (from offline.bt.com)

[allyjaay]

 any update? Currently having the same issue

[rhonarathbone]

Yep same exact issue