Replacement Nintendo Switch 2

[Calumu222]

Hi, 

I ordered a Nintendo switch 2 bundle with Pokemon Legends Z-A in November and didnt open it until yesterday for christmas. When i have opened it and tried to turn the console on it wont start. I have tried troubleshooting but nothing works.

I am wondering if it is possible to get a replacement and who to contact as i have tried contacting this number 0800 079 0323 today and i get an automated message back.

I also tried going to a store near me to see if they could do it but they said they cant.

Any help would be greatly appreciated.

Many thanks

[Michael_D · Accepted solution]

Hi @Calumu222 

Welcome to the community.

I can totally understand this is far from ideal when opening a Christmas present.

When you tried to call, what was the automated message that you heard? Some of departments are closed today but will be available again tomorrow.

Michael

[Calumu222]

Hi Michael,

Sorry for the wait in reply. The automated message said something along the lines of "the office is closed during the festive period, please ring again during normal office hours.

I was going to try again in the morning anyway so hopefully someone is there. 

Thanks for your help