Meta quest 3s with 24 months bundle and batman game

Sara172 · ‎28-12-2025

Hi,

i am unsure how to download the batman game without paying for it as it came with the bundle i purchased.

can anyone advise ?

Northerner · ‎28-12-2025

Hi @Sara172

When did you purchase?

https://www.meta.com/gb/legal/quest/promotional-terms/batman-arkham-shadow/

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎28-12-2025

Hi @Sara172

When did you purchase?

https://www.meta.com/gb/legal/quest/promotional-terms/batman-arkham-shadow/

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Sara172 · ‎29-12-2025

Hi purchased it 2 weeks before christmas

thanks sara

Alex_H · ‎29-12-2025

Hi @Sara172,

Welcome to the EE Community

Which bundle was it you purchased, do you have the direct link? From what I can see linked above the free game in the Meta store promotional offer from Meta has expired earlier this year. So your purchase would not have qualified for that free Arkham game from Meta.

You may be eligible for the 3 month free trial of Meta Horizon+ though with purchasing a Meta Quest 3s, you should recieve details from Meta by e-mail or in your Meta notifications, once your headset is activated.

Alex