Missing online purchase

[orangewinger]

Hi, I placed an order for a £50 Meta gift card through games.ee.co.uk on the 5th December using a gamecard I received with a hardware purchase. I have received a receipt email but no actual gift card, I have tried contacting the email address on the email receipt but have had no contact. Is there anyone who can help?

[Peter_W]

Good afternoon @orangewinger, thanks for reaching out to us here on the Community!

If you haven't already, have you tried reaching out to our Game Store steam via their dedicated webform here?

Provided you have an order reference number they should be able to assist you with this.

Peter

[orangewinger]

Yes, I have filled out this contact form already and have not heard any response 😥

Dave

[Peter_W]

Thanks @orangewinger.

When was it you filled this out?
Peter

[orangewinger]

Hi, I emailed the support email (support@waivpay.com) on the 5th December and then filled out the support form on the 9th December.

Dave

[Peter_W]

Thanks @orangewinger, I really appreciate your patience here, but you should definitely hear something back soon.

Please keep us posted on how you get on.

Peter

[orangewinger]

Two more days have passed and still not head anything!

[Linzi_H]

I'm sorry you've not heard back from the team yet @orangewinger 

Just to make sure we've not missed anything, have you checked any junk/spam folders too incase the team has replied that way? 

Linzi 

[orangewinger]

Yes, I've been checking spam/junk folders.

[Linzi_H]

Thanks @orangewinger 

The team may have been slightly busier this week, but I'm confident you'll get a response soon.
I would suggest though, if you've heard nothing back by Monday to send another webform through.

Linzi