Meta gift card- wrong email

[tegan1111]

Hi,

We had a £50 gift card which we used for meta but realised after that we had put a capital letter in the email address when there isn’t one so we have essentially put the wrong email address in so have not received the email confirmation, is there a way to resolve this? We have the gift card numbers but not the meta one. 

thanks in advance 

[XRaySpeX]

You are OK! Email addys are case independent. Capitals or small letters make no diff.

[tegan1111]

Thank you although I’ve just asked my partner and he said it wasn’t actually a capital letter issue he entered a hyphen into the last name when there wasn’t one so it’s been sent to a different email entirely. Thank you for replying 🙂

[XRaySpeX]

Ah, an inserted hyphen will result in a wrong email addy.

[tegan1111]

I thought so, do you know if there is anyway to resolve or retrieve this? 

[Ali_A]

Hi @tegan1111 

All confirmation emails are sent to the email address you've given at checkout on games.ee.co.uk.

If you've made a purchase on games.ee.co.uk but haven't received your confirmation email please contact our service partner Blackhawk directly by Email

Ali