Lagging

[Monkfish2]

Hi , changed package when contract was up fior renewal on 19th jan , ps5 jumping like hell , wasn’t doing it on previous contract , lady on phone said this new contract was fine for gaming 59-65 mps not sure what old contract was , do I need a n upgrade or Wi-Fi booster help ? Any info would be gladly appreciated 

[Leanne_T]

Hi @Monkfish2 

Thanks for coming to the community. 

I would suggest giving us a call to get the account looked into to see if the changes could have changed your speed. 

Thanks 🙂

Leanne.

[Monkfish2]

Hi phoned  , man said it could be other devices affecting speeds etc , switched them off , still lagged online making game play almost unplayable, guy said I had same speeds in previous contract but  I never had any problems with that only when changed . Looking a solution , thanks in advance

[Leanne_T]

Thanks for trying the steps the team requested @Monkfish2, if this has continued after this please call our tech guides again to complete further troubleshooting and get this looked into further. 

Leanne 🙂

[Monkfish2]

Got  a new contract , same Wi-Fi speeds as b4 , gaming online lagging / stuttering ,have talked to Ee did what guy said to do ,not worked . Never had this problem with previous contract , really annoying 

[Leanne_T]

Hi @Monkfish2 

Do we have any maintenance works in your area? You can check by entering your postcode into our coverage checker and then 'check status'

Leanne.